12-Month Warranty on All Products

All products purchased from Fitness Outlet UK come with a 12-month warranty from the date of purchase.

This covers manufacturing defects and faulty workmanship.

 

What's Covered

Our 12-month warranty covers:

• Manufacturing defects
• Faulty workmanship
• Parts that fail under normal use
• Mechanical failures not caused by misuse
• Electrical faults in powered equipment

 

What's Not Covered

The warranty does not cover:

• Normal wear and tear
• Damage from misuse or abuse
• Damage from accidents or drops
• Modifications or repairs by unauthorised persons
• Damage from improper assembly
• Damage from not following manufacturer instructions
• Cosmetic damage (scratches, dents, fading)
• Consumable parts (batteries, grips, pads that wear naturally)
• Damage from commercial or gym use (unless specified)

 

How to Make a Warranty Claim

If your product develops a fault within 12 months:

Step 1: Contact Us

Get in touch via our contact page or call us. Please have ready:

• Your order number or receipt
• Date of purchase
• Description of the fault
• Photos or video of the issue (if possible)

Step 2: We'll Review Your Claim

We'll assess whether the issue is covered by warranty. We may ask for additional information or photos.

Step 3: Resolution

If your claim is approved, we'll offer:

• Repair: We'll fix the product at no cost to you
• Replacement: We'll send you a replacement product
• Refund: If repair or replacement isn't possible, we'll refund you

 

Return Process for Warranty Claims

Online Purchases:

• We'll provide return instructions
• We'll cover return postage for approved warranty claims
• Pack the item securely with all parts and accessories

Warehouse Purchases:

• Bring the item to our warehouse during opening hours
• Bring your receipt or proof of purchase
• Our staff will inspect and process your warranty claim

Warranty Period

The 12-month warranty starts from:

• Online orders: Date you received the product
• Warehouse purchases: Date of purchase on your receipt

Proof of purchase is required for all warranty claims.

 

Replacement Parts

If only a specific part is faulty, we may send you a replacement part rather than requiring you to return the entire product. This is quicker and more convenient for you.

 

Extended Warranties

Some manufacturers offer extended warranties beyond our 12-month warranty. If your product came with manufacturer warranty documentation, you may have additional coverage. Contact us for assistance with manufacturer warranty claims.

 

Your Statutory Rights

Important Notes

• Always keep your receipt or order confirmation as proof of purchase
• Follow all assembly and usage instructions carefully
• Register your product with the manufacturer if applicable
• Contact us as soon as you notice a fault
• Don't attempt repairs yourself as this may void the warranty

 

Commercial Use

Our standard 12-month warranty applies to home/domestic use only. If you're purchasing for commercial or gym use, please contact us about commercial warranty options.

 

Contact Us

For warranty claims or questions please contact us.

We aim to respond to all warranty enquiries within 48 hours.

Our Promise: We stand behind the quality of our products. If something goes wrong within the warranty period, we'll make it right.