Terms and Conditions

Last Updated: October 29, 2025

Welcome to Fitness Outlet UK. These Terms and Conditions govern your use of our website fitnessoutlet.uk and the purchase of products from our online store. By accessing our website and placing orders, you agree to be bound by these terms.

1. General Information

1.1 Company Details

Fitness Outlet UK operates the website fitnessoutlet.uk. All references to "we," "us," or "our" refer to Fitness Outlet UK, and "you" or "your" refers to the user or customer.

1.2 Agreement to Terms

By using this website, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, you must not use our website or services.

2. Products and Services

2.1 Product Information

We make every effort to display our fitness equipment and products as accurately as possible. However, we cannot guarantee that your device's display of colours, images, or product descriptions will be completely accurate.

2.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

2.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will contact you to offer alternatives or a full refund.

3. Orders and Payment

3.1 Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline any order at our discretion. Order confirmation emails do not constitute acceptance; acceptance occurs when we dispatch your order.

3.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our website. Payment must be received in full before orders are processed.

3.3 Payment Security

All payment transactions are processed securely through encrypted payment gateways. We do not store complete credit card information on our servers.

4. Returns and Refunds

4.1 Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

4.2 Return Conditions

To be eligible for a return, items must be:

Unused and in their original condition
In original packaging with all tags attached
Accompanied by proof of purchase
Returned within 14 days of receipt

4.3 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including but not limited to:

Personal care items
Customized or personalized products
Items marked as final sale

4.4 Return Process

To initiate a return, please contact our customer service team. We will provide return instructions and, where applicable, a return label.

4.5 Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Refunds will be issued to the original payment method.

5. Faulty or Damaged Products

5.1 Reporting Issues

If you receive a faulty or damaged product, please contact us within 48 hours of delivery with photographs and a description of the issue.

5.2 Resolution

We will offer a replacement, repair, or full refund for faulty or damaged items, as appropriate under consumer law.

6. Warranties

6.1 Manufacturer Warranties

Many products come with manufacturer warranties. Details of applicable warranties will be provided with your product or available on request.

6.2 Our Guarantee

In addition to manufacturer warranties, your statutory rights under UK consumer law remain unaffected. Products must be of satisfactory quality, fit for purpose, and as described.

7. Intellectual Property

7.1 Website Content

All content on fitnessoutlet.uk, including text, images, logos, graphics, and software, is the property of Fitness Outlet UK or our licensors and is protected by copyright and other intellectual property laws.

7.2 Prohibited Use

You may not reproduce, distribute, modify, or create derivative works from our website content without express written permission.

8. User Accounts

8.1 Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

8.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent or illegal activity.

9. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

10. Limitation of Liability

10.1 General Limitations

To the extent permitted by law, we exclude all liability for any indirect, consequential, or special damages arising from your use of our website or products.

10.2 Statutory Rights

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10.3 Product Use

Fitness equipment can be dangerous if used incorrectly. You are responsible for using products safely and following all manufacturer instructions. We recommend consulting a healthcare professional before starting any new exercise programme.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites.

12. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labour disputes, or government restrictions.

13. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

16. Dispute Resolution

16.1 Customer Service

We are committed to resolving any issues amicably. Please contact our customer service team first if you have any concerns.

16.2 Alternative Dispute Resolution

If we cannot resolve a dispute through our customer service channels, you may have the right to use alternative dispute resolution services or the Online Dispute Resolution platform provided by the European Commission.

17. Contact Information

For questions about these Terms and Conditions or any other matters, please contact us from our contact page.

Important: These Terms and Conditions constitute the entire agreement between you and Fitness Outlet UK regarding your use of our website and purchase of products. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.